Refund Policy
Updated 22 July 2026
This Refund Policy explains the refund and cancellation terms for Achla AI. It summarizes the terms already contained in our Terms of Service and does not limit rights that cannot be excluded by applicable law.
1. Refund eligibility
Paid billing periods and searches already consumed are non-refundable except where required by applicable law. Payments are processed by Paddle as Merchant of Record. See our Terms of Service for the full billing terms.
2. Subscription cancellation
You may cancel your subscription at any time. Cancellation prevents renewal for the next billing period; it does not by itself create a refund for the current paid period.
3. Requesting a refund
To request a refund or report a duplicate or incorrect charge, use our contact form. Include the account email, Paddle transaction reference, charge date, and reason for the request. Do not send a full card number, security code, password, or API key. Any approved refund is processed by Paddle to the original payment method; arrival time depends on Paddle and your financial institution.
4. Mandatory legal rights
Nothing in this Policy excludes or limits any refund, cancellation, or consumer right that cannot lawfully be excluded under applicable law.